Refund and Return Policy
Your Satisfaction is Our Priority
At Munchies Grocery Mart, we want to ensure that your shopping experience is not only convenient but also satisfying. If, for any reason, you are not completely happy with your purchase, we’ve got you covered with our Refund and Return Policy.
1. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Perishable goods, such as food items, are exempt from being returned.
2. Initiating a Return
To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us through our Contact Us page or by emailing us at [email protected]. Please provide your order number and a brief explanation of the reason for the return.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
4. Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact us immediately. We will arrange for the return of the damaged item and the dispatch of a replacement.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods
- Gift cards
- Downloadable software products
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.
8. Contact Us
If you have any questions regarding our Refund and Return Policy, feel free to reach out to us through our Contact Us page or by emailing us at [email protected]. We are here to assist you and ensure your satisfaction.
Your trust in Munchies Grocery Mart is highly valued, and we are committed to providing you with a hassle-free shopping experience. Thank you for choosing us!